SHIPPING & RETURNS POLICY
We offer free first class shipping on all Continental US orders over $50 USD.
We currently ship within the United States including Alaska, Hawaii, Puerto Rico, Canada and United Kingdom. Customers ordering from outside the US are responsible for any applicable duties, taxes and fees.
If you would like to order from us and your destination country is currently unavailable, please contact us at email@example.com and we will do our best to accommodate you.
For your privacy, all packages are shipped discretely in unmarked brown / white boxes.
Packages may include fragile stickers for safe handling, with a return address.
How long does shipping take?
Orders placed after 4pm PST on regular business days, ship out no later than the end of the following business day.
RETURNS & REPLACEMENT POLICY
If for any reason you want to return or exchange an item, please review the guidelines below.
LEGAL DISCLAIMER: Although Cannabis is legal in some states, we cannot receive back any piece that has been used, regardless of what substances with which it was used or whether it has been thoroughly cleaned. If you think you'll need to return a piece for any reason, contact us before using it.
BROKEN OR DAMAGED ITEMS
Please note that although we ensure our orders are packed and shipped out safely we cant guarantee that in transit items wont be affected. If your item arrives damaged or broken please contact us via email. You must provide an order number, and 1-2 clear photos of the damaged item. We will replace any broken items at no additional cost. If you receive a defective item we may request that you send back the original item at no additional cost.
LEGAL NOTE: Please dispose of all broken glass carefully and responsibly. GeeWest Glass is not liable for any harm inflicted by broken glass products.
Smaller items may have shifted during transit. Please check all packaging before throwing it away. If an item or component from your order is missing from the box upon arrival, please email firstname.lastname@example.org with your order number and a description of what’s missing.
Once the shortage is confirmed, we’ll issue a replacement as soon as possible.
PACKAGE NOT DELIVERED
If your package was not delivered or was stolen from your doorstep and USPS tracking information shows it was delivered correctly, you'll need to file a claim with USPS or submit a police report for stolen mail before we process a replacement.
If you would like your package to be shipped with a signature requirement, please reach out to email@example.com to request signature confirmation.
If you receive something other than what you ordered, please contact firstname.lastname@example.org with a picture of the item you received along with your order number .
Once the error is confirmed, we’ll issue a replacement as soon as possible.
Some glass item dimensions may vary slightly from unit to unit. Please keep in mind that some minor aesthetic defects fall within our acceptable quality standards and will not be eligible for replacements or refunds.