Returns & Replacements Policy

At Gee West Glass, customer satisfaction is important to us. If there's an issue with your order, we're here to help. Please review our policy below before requesting a return or replacement.

Damaged or Broken Items

If your order arrives damaged or broken, please contact us as soon as possible.

To request a replacement, email us with:

• Your order number
• Clear photos of the damaged item(s)
• Clear photos of the shipping box and packaging (if applicable)

Once your claim has been reviewed and approved, we'll send a replacement at no additional cost.

Please inspect all glass products before use. For your safety, do not use any damaged or cracked glass items.

Missing Items

If an item is missing from your order, please:

• Double-check all packaging materials.
• Contact us with your order number and a description of the missing item.

We'll investigate the issue and resolve it as quickly as possible.

Incorrect Item Received

If you receive the wrong item, please contact us with:

• Your order number
• Clear photos of the item received

Once verified, we'll provide instructions and promptly send the correct item.

Return Eligibility

To qualify for a return:

• Items must be unused, unwashed, and in their original condition.
• All original packaging must be included whenever possible.
• Return requests must be submitted through your account or by emailing our support team.

Returns that do not meet these requirements may be denied.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are not eligible for return:

• Any item that has been used
• Any item that has been cleaned, torched, or exposed to heat
• Items that have been altered, modified, or damaged after delivery
• Clearance, final sale, or custom items (unless defective)

Please inspect all products before use.

Change-of-Mind Returns

If you wish to return an item because you no longer want or need it:

• The item must be unused and in new condition.
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Refunds are issued for the product purchase price only after the returned item has been received and inspected.

Refund Processing

Once your return has been received and inspected, eligible refunds will be issued to the original payment method.

Please allow several business days for your financial institution to process the refund after it has been issued.

Shipping-Related Issues

Shipping-related matters, including delayed shipments, lost packages, packages marked as delivered, carrier investigations, and delivery claims, are governed by our Shipping, Delivery & Lost Package Policy.

Questions?

If you have any questions about your order or this policy, please contact us before returning any items. We're always happy to help and will do our best to resolve any issues as quickly as possible.